FAQ

At TBM System Ltd., we offer a wide range of software and web-based services to help businesses transform digitally and operate more efficiently. Our core services include:

  • Custom software development tailored to specific business needs.

  • Web development using modern technologies such as Laravel, React, and Next.js.

  • Mobile application development for Android and iOS platforms.

  • UI/UX design to ensure a user-friendly and intuitive interface.

  • Cloud-based solutions, including hosting, deployment, and scalability.

  • E-commerce development with secure payment integration.

  • Ongoing maintenance and support to keep your systems updated and bug-free.

We focus on building scalable, secure, and future-ready solutions that align with your goals.

Starting a project with us is simple and client-friendly. Here's how the process works:

  1. Initial Contact: You reach out via our website, email, or call. Share a basic idea or detailed brief.

  2. Consultation: We arrange a free consultation to understand your needs, goals, target audience, and budget.

  3. Requirement Gathering: We may send a questionnaire or schedule deeper discussions to gather technical and functional requirements.

  4. Proposal & Quote: Based on the details, we’ll prepare a project proposal, timeline, and cost estimate.

  5. Contract & Kickoff: Upon agreement, we sign a contract or NDA (if needed) and begin the development process.

Our team maintains close communication at every stage, ensuring transparency and alignment.

The project duration depends entirely on the complexity, scope, and features required. Here's a general breakdown:

  • Basic websites (portfolio/landing): 1–2 weeks

  • Standard business websites: 3–4 weeks

  • Custom web applications (dashboards, SaaS): 6–12 weeks

  • Mobile apps or large systems: 2–4+ months

We follow an Agile development model, which means we can deliver your project in phases (MVP first, then scale up), allowing you to test and go live faster.

Absolutely. We design all our websites and web applications with responsive design principles. This means your website will automatically adjust and function perfectly across various devices, including:

  • Smartphones (iOS & Android)

  • Tablets

  • Laptops

  • Desktops

We use modern frontend frameworks like Tailwind CSS, Bootstrap, and custom media queries to ensure a seamless user experience, no matter the screen size. This also enhances your site’s performance on search engines (SEO), as mobile-friendliness is a ranking factor.

The cost of a project depends on multiple factors including:

  • Project type (website, mobile app, SaaS, dashboard)

  • Features and functionalities (e.g., login systems, payment gateways, admin panels)

  • Design complexity (basic UI vs custom UI/UX)

  • Third-party integrations (e.g., Google Maps, Stripe, Firebase)

Typical starting prices:

  • Basic website: $300 – $800

  • Business site or CMS: $800 – $2,000

  • Custom web application: $2,000 – $10,000+

  • Mobile apps: $5,000+

After an initial discussion, we’ll give you a fixed or flexible quote with a detailed cost breakdown. No hidden charges.

Yes, we believe post-launch support is as important as development. We offer ongoing maintenance, monitoring, bug fixing, updates, and feature enhancements through monthly or hourly support plans.

Support includes:

  • Performance monitoring

  • Bug and issue resolution

  • Server maintenance and uptime checks

  • Security patching and backups

  • Feature updates based on your growth needs

We aim to build long-term relationships with our clients, ensuring their solutions evolve with their business.

Definitely. Whether your current platform is outdated, slow, not mobile-friendly, or lacks modern features — we can help redesign and upgrade it.

Our redesign service includes:

  • UI/UX overhaul for better user experience

  • Performance optimization (loading speed, SEO)

  • Security hardening

  • Backend refactoring (if needed)

  • Migrating to newer technologies (like Laravel, React, etc.)

We also ensure that all your current data, SEO rankings, and user accounts are preserved during the transition.

We serve clients across multiple industries and are capable of adapting to any domain. Some of the sectors we've worked with include:

  • E-commerce and retail

  • Education and e-learning

  • Healthcare and wellness

  • Finance and fintech

  • Travel and logistics

  • Real estate

  • Startups and SaaS platforms

We take time to understand the specific needs of each industry, ensuring our solutions deliver real value and competitive advantage.

Our company stands out for its client-first approach, technical expertise, and commitment to quality. Here’s why many choose us:

  • Transparent and honest communication

  • Custom solutions — no cookie-cutter templates

  • Agile workflow for faster results

  • Scalable and secure code architecture

  • Affordable pricing with no hidden fees

  • Dedicated project manager for each client

  • Proven experience in both small and large-scale projects

Our goal is not just to deliver a product, but to build a lasting relationship that supports your long-term success.

Yes, every project we complete comes with complete documentation that outlines:

  • How to use the system

  • Admin panel or CMS instructions

  • API endpoints (if applicable)

  • Hosting/server details

  • Maintenance guidelines

If needed, we also provide video walkthroughs, PDF guides, or live training sessions for your team to understand and operate the system confidently — even without technical knowledge.

Yes, definitely. We believe in empowering our clients to manage their platforms without relying on a developer for every small update. Depending on your project, we provide:

  • A custom admin dashboard (built with Laravel or React)

  • A Content Management System (CMS) like WordPress

  • A user-friendly interface for editing text, images, blog posts, product listings, etc.

We also offer training sessions, user manuals, or screen recordings to help you or your team navigate the system confidently.

Yes. As part of our full-service offering, we assist clients with:

  • Registering a new domain or transferring an existing one

  • Setting up reliable and fast hosting, whether shared, VPS, or cloud (like AWS or DigitalOcean)

  • Connecting email accounts (e.g., via Zoho, Google Workspace)

  • Installing SSL certificates for secure HTTPS browsing

  • Managing DNS settings, backups, and server performance

We ensure that your website or app is properly hosted, secure, and optimized for speed and reliability.

Absolutely. We specialize in integrating a wide range of third-party services and APIs to enhance functionality and automation. Some popular integrations include:

  • Payment gateways (e.g., Stripe, PayPal, SSLCOMMERZ)

  • Email & SMS services (e.g., SendGrid, Twilio, Mailchimp)

  • Social logins (e.g., Google, Facebook, Apple)

  • Shipping APIs (e.g., DHL, FedEx)

  • CRMs and ERPs (e.g., Zoho, Salesforce)

  • Maps & location services (e.g., Google Maps API)

We ensure the integration is secure, well-documented, and thoroughly tested to meet your specific business needs.

We follow a structured and agile development workflow to ensure clarity, transparency, and timely delivery. Our process includes:

  1. Requirement Gathering – Understanding your needs and documenting features

  2. Planning – Defining scope, timeline, milestones, and deliverables

  3. UI/UX Design – Creating wireframes, mockups, and user journeys

  4. Development – Building the frontend and backend with continuous testing

  5. Quality Assurance – Conducting functional, usability, and security tests

  6. Deployment – Going live on your domain/server with full optimization

  7. Training & Handover – Providing access, documentation, and user support

  8. Post-launch Support – Ongoing updates, maintenance, and improvements

We use tools like Trello, GitHub, Notion, and Zoom for smooth collaboration.

Yes, we offer basic and advanced SEO services as part of our development and digital marketing offerings. Our SEO services include:

  • On-page SEO (meta tags, headers, keyword placement, URL structure)

  • Technical SEO (speed optimization, schema markup, mobile responsiveness)

  • SEO-friendly content structuring

  • XML sitemap and robots.txt setup

  • Google Search Console & Analytics integration

  • Initial keyword research and strategy

We also provide monthly SEO packages if you're looking for long-term ranking improvements and content optimization.

We work with a wide range of clients — from startups and entrepreneurs to small-to-medium businesses and even large enterprises. Our clients include:

  • Local and international companies

  • E-commerce store owners

  • SaaS founders and app developers

  • Educational institutes and NGOs

  • Tech startups and agencies

Whether you're launching your first product or modernizing an existing one, we adapt to your scale and deliver value with flexibility.

Absolutely. In fact, a large portion of our clients come from non-technical backgrounds. We:

  • Explain technical concepts in simple terms

  • Help define the right tech stack for your needs

  • Offer guided onboarding, training, and user-friendly admin panels

  • Provide clear documentation and support

Our mission is to make technology accessible and valuable, no matter your experience level.

Yes. We take data privacy and security very seriously. Here's how we protect your project:

  • All project files are stored in private, encrypted repositories

  • We follow best practices in secure coding to prevent data breaches

  • Access is restricted to authorized team members only

  • We can sign Non-Disclosure Agreements (NDAs) to protect your IP and business information

  • We regularly update libraries and plugins to patch security vulnerabilities

  • Data backups are configured for disaster recovery

We treat your business like our own when it comes to safeguarding data.

We offer both pricing models based on your project’s nature:

  • Fixed Price – Best for clearly defined projects. You get a detailed scope, cost, and timeline upfront. Ideal for full websites, apps, or features.

  • Hourly or Monthly Retainers – Great for long-term work, maintenance, or projects where requirements evolve. You only pay for the time spent.

We ensure all billing is transparent with regular reports and milestone breakdowns.

Communication is key to successful project delivery. We use a combination of:

  • Email and messaging apps (e.g., WhatsApp, Slack)

  • Video meetings via Zoom or Google Meet

  • Project management tools (e.g., Trello, Notion, ClickUp)

  • Version control tools (e.g., GitHub, GitLab)

We keep you involved at every step—sharing updates, getting feedback, and ensuring alignment throughout the project lifecycle.